General FAQs
What are your opening hours?
We're open from 8AM until 4PM Monday to Friday (excluding bank holidays).
What if my package gets lost or damaged?
Bouji & Bad is not responsible for lost or damaged returns or packages. It is the customer’s responsibility to follow all directions. If the package is sent back to you with postage due, it is the customer’s responsibility. Bouji & Bad will not reimburse additional charges.
How long do orders take to arrive?
We normally expect to dispatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 3-5 days for some orders due to the high volumes.
Where do you post to?
We currently only post within the UK, if you are based outside of the UK and would like to order our products please email [email protected]
Can I get a VAT invoice?
Unfortunately we are not able to provide VAT invoices.
I have a discount code how do you use it?
Add the products to the cart and click on 'Checkout'. On the 'Checkout' page you can enter the code into the Discount Code box.
LASH FAQs
Can I still wear makeup over my lashes? Mascara?
We strongly advise not to apply mascara directly to the Mink or Faux Mink, it can ruin the quality and limit the number of uses. This can ruin the quality and shine of the Mink Fur. It’s fine to apply mascara before you apply lashes. You do not need any mascara on top after this as the lashes speak for themselves.
How many times can I wear my lashes?
You can wear most of our lashes up to 25 times with the correct application and care. View our guide here
Why don’t the lashes come with glue?We current do not provide glue with our lashes are we are in the process of developing our own glue and this takes some time. We do offer the opportunity for you to purchase glue from ourwebsite.
What glue do you recommend and where can I buy it from?
We currently sell both Ardell and Duo lash glue on our website and we recommend the use of these products.
Are the lashes cruelty free?
Yes, we source our lashes from top manufacturers and our lashes are 100% natural mink hair strands, we would like to stress that no harm has been done to any animals.
I'm a first time false eyelash user help?
Don’t worry, we've all been there, practice and more practice wins the game. Please see our detailed instructions on how to apply plus lash hints and tips.
How can I order?
We currently accept order via our website only.
I’m a MUA can I get a discount?
We offer an MUA programme, please email your full details (name, email, telephone number) and links to your website/portfolio and social media to [email protected]
Do you sell wholesale?
If you would like to stock our products in your shop or salon please email [email protected]
How can I order?
We currently accept order via our website only.
Do you sell wholesale?
If you would like to stock our products in your shop or salon please email [email protected]